Iteon’s business is supporting small to mid-sized professional service companies.  Our engineers have an average of 12 years of experience and are passionate about what they do. 

What We Do.  For regular clients, Iteon’s comprehensive support includes any type of IT related service imaginable: servers, network, applications, web sites, desktops, laptops, Macs, security, backup, anti-virus, audio, video, wireless, phones, printers and fax machines…literally, anything related to technology.  We want to be at a client’s site weekly (or bi-weekly, if that’s all that is necessary) to make sure all systems are functioning properly and to proactively solve problems.

And our services go well beyond basic IT outsourcing: we offer our regular clients CIO-level help (planning, budgeting, strategy), purchasing services, special project work, house calls (for home-based computers and networks), and disaster recovery services, just to name a few.  All of these services are billed at the same hourly rate as our basic IT support.

Fees. We charge an hourly rate that is the same for all work, all hours of the day, and all days of the week. We don’t require a retainer fee, and there are no hidden charges.

Customer Service.  Regular clients have our cell phone numbers, and no matter what time the call, we provide a one-hour response time, 24 hours a day, seven days a week.  Bottom line: We strive to provide the most complete service in the industry as well as the most likeable—we believe excellent customer service is the key to a successful business.  You can call either Steve Walker (510.289.3226) or Sejo Jahic (415.203.9213) at any time.  If they can’t help you, they will find someone who can.